PivotdrillResolution time by priority
A pivot table exercise from Pivotdrill. Solve it with a pivot builder in your browser with Rows, Columns, Values and Filters, and it is checked the moment you submit.
The task
The support lead wants the average Hours to resolve for each Priority, closed tickets only, with Team across the top.
What this exercise teaches
Including open tickets would make the average meaningless. Filter first, then average.
A hint if you get stuck
Open tickets are not resolved yet, so filter them out before averaging.
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