Ticket volume per month
A pivot table exercise from Pivotdrill. Solve it with a pivot builder in your browser with Rows, Columns, Values and Filters, and it is checked the moment you submit.
The task
Count tickets opened per month, with Channel across the top.
What this exercise teaches
Volume by period and channel is the usual first chart for a support team.
A hint if you get stuck
Group Opened by months in Rows, Channel in Columns, and count.
This exercise is part of Pro
Pro unlocks all 31 exercises, with worked solutions and progress saved to your account. The free exercises work without an account.
You create a free account first, so Pro is attached to it.
Monthly is charged today and then every month until you cancel, in one click from your account page. Lifetime is one payment with no renewals. Full refund within 14 days of paying.